1. Scope of Services
Outer Platforms Limited (“we”, “us”) builds custom web and mobile applications, provides code hand‑off and/or cloud deployment, and offers ongoing maintenance subscriptions.
2. How We Deliver
- Milestone projects: Deliverables are provided digitally via Git repositories, build artefacts, and/or live server deployments. Each milestone’s target delivery window is detailed in the Statement of Work (SOW).
- Maintenance or hosting plans: Access credentials and status dashboards are issued within 24 hours of successful payment.
- Communication & progress: We maintain a shared project board (GitHub / Jira) and send fortnightly status updates.
3. Acceptance of Deliverables
A deliverable is deemed accepted 10 business days after delivery unless the client reports a material defect in writing. We will remediate defects promptly at no extra charge.
4. Refund Policy
| Scenario | Refund eligibility | Refund timing |
|---|---|---|
| Up‑front deposit (≤ 30 % of project price) | Non‑refundable once discovery work has started | n/a |
| Paid milestone not yet started | 100 % | Within 14 days of cancellation notice |
| Paid milestone in progress | Unused hours pro‑rated at our standard rate | Within 14 days |
| Delivered & accepted milestone | Not refundable | n/a |
| Maintenance / hosting subscription | EU customers: 14‑day withdrawal right from initial signup unless waived. All customers may cancel for a pro‑rated refund of full unused months. | Within 14 days of approved request |
EU consumers have a statutory 14‑day withdrawal right under Directive 2011/83/EU. To receive work immediately, you may waive this right during checkout; otherwise we will not begin work until the withdrawal period ends.
5. Cancellation Policy
- How to cancel: Email support@outerplatforms.com.
- Projects: Either party may cancel a fixed‑price project by written notice. We will cease work immediately and invoice or refund based on Section 4.
- Subscriptions: Cancellation takes effect at the end of the current billing cycle. No further payments will be taken after that date.
6. Contact
7. Updates to This Policy
We may amend this policy. Material changes take effect 30 days after posting. The latest version is always available at outerplatforms.com/fulfillment-policy.
Standard withdrawal form (EU only)
(Complete and return this form only if you wish to withdraw from the contract)
- To: Outer Platforms Limited, support@outerplatforms.com
- I hereby give notice that I withdraw from my contract for the supply of the following service:
- Ordered on: _____ / received on: _____
- Name of consumer(s): _____
- Address of consumer(s): _____
- Signature of consumer(s) (only if this form is notified on paper): _____
- Date: _____